Microsoft fuels digital transformation of supply chains for a resilient and sustainable future


We are enthusiastic to share two new investments in Microsoft Dynamics 365 source chain portfolio that we are launching in preview. We experienced announced a partnership involving FedEx and Microsoft, in January of 2022, to start a cross-system, logistics-as-a-services alternative for makes. This partnership is now in preview. As e-commerce is exploding, firms are challenged with increasing their model affinity although running profitably to meet up with their consumer expectation like offering orders in two days and giving a seamless returns expertise. To reach this, we are combining information insights from FedEx with get insights from Dynamics 365 Smart Order Management so that models can optimize their transportation, and proactively conquer delays and disruptions enroute to deliver shopper orders on time, in a charge-powerful method.

This partnership will also bring a powerful returns management expertise to Dynamics 365, including trouble-cost-free returns options at about 60,000 FedEx fall-off spots, effortless at-residence pickups, printer-fewer QR return labels, and no-box returns. Ultimately, Microsoft and FedEx’s intelligence-driven logistics return solutions will empower models with close-to-stop visibility of client returns whilst also enabling them to update buyers in authentic-time on the status of their return and refund technology.

Next, we are also thrilled to announce that we will launch embedded Microsoft Groups collaboration in Dynamics 365 Clever Purchase Management in preview on Could 15, 2022. 

Screen shot showing embedded Microsoft Teams in the Intelligent Order Management user interface.

This permits hybrid source chain teams to seamlessly connect about chat, share screens for dialogue, write-up updates on challenges in Groups. On top of bettering communications, users will also be equipped to collaborate by sharing gross sales orders, return orders, and fulfillment get monitoring facts a lot more effectively, all with no exiting their move of get the job done inside of Dynamics 365 Intelligent Buy Administration. These capabilities help construct a hyperconnected company that empowers men and women to collaborate as a single business, everywhere—so individuals can thrive where ever, and nevertheless, they function.

Electronic transformation of source chains

We propose a few initiatives to kick get started the digital transformation of your source chains for a resilient and sustainable future—enhancing provide chain visibility, improving collaborative capabilities for greater decision building, and coming up with sustainable functions with a round overall economy in thoughts. You can reach this by encompassing your present supply chain and ERP methods with no replacing them. Permit us dive deeper into these places and get a sneak peek into how some of our prospects are transforming their offer chains.

Maximizing source chain visibility

It is simpler reported than carried out to get real-time offer chain info across the benefit chain. At Microsoft, we have been investing in bringing new capabilities in just our Dynamics 365 Provide Chain portfolio to industry over the last yr to truly aid businesses increase visibility into each component of their worth chain.

With the hottest enhancements to Inventory Visibility Add-in, a highly scalable microservice for Dynamics 365 Offer Chain Administration, organizations can pull stock from many third-get together programs, enabling them to develop a solitary, international look at of all inventories. By developing a person pool of worldwide inventory from which all orders can pull, firms can generally increase inventory precision and therefore increase profits opportunities. In addition, when coupled with the soft reservation capability, gross sales get fulfillment can stay away from about-marketing, effectively mitigating the risk of skipped product sales prospects that might challenge some companies.

Coca-Cola Beverages Africa (CCBA) is the range one particular Coca-Cola bottler in Africa and the eighth most significant globally by income.

“CCBA is currently applying a established of Dynamics merchandise such as Dynamics 365 Offer Chain Management with Stock Visibility, Discipline Support, and Client Engagement merchandise. CCBA envisage applying Inventory Visibility to give essential elements availability to field support experts and to validate in around actual-time the gross sales demands produced from Dynamics Buyer Engagement. It will also be a important element of CCBA’s integrated Progress Warehouse Administration alternative. Inevitably, all the orders and inventory journals will be synced or immediately made in Dynamics 365 Supply Chain Management for money and logistics processing.”—Elmar Els, Business and Integration Architect, Coca-Cola Beverage Africa (CCBA).

Enhance decision building with increased collaboration and a details-initially method

From a commissioned analyze performed by Forrester Consulting on behalf of Microsoft in March 2022, we figured out that about 1-3rd of provide chain and functions leaders surveyed are getting actions to strengthen productivity by way of process and system enhancements to mitigate long term problems.1 Even though it is imperative to produce insights from authentic-time provide chain information, the skill to act rapidly on these insights is a total various ball game. Corporations will need to collaborate proficiently across the various capabilities globally and with external suppliers and logistics partners to proactively defeat disruptions so that the orders can be shipped on time.

From the Forrester analyze, it’s distinct that transformation is taking position across the overall customer journey, with just about a 3rd of firms seeking to enhance their working product by making procedures a lot more streamlined throughout the board. To accomplish their goals, corporations need a tactical focus on currently being knowledge-pushed, strengthening the customer journey, and driving operational effectiveness at scale.1

Peet’s Espresso is a California-primarily based manufacturer that provides craft coffee and tea. They present a variety of products—from a single cup to k-cups, capsules to total beans—for sale in its outlets, on line, and in the supermarket.

Pre-2020, Peet’s Espresso ran the company on a dated and remarkably personalized, on-premises program and Excel spreadsheets. The company had achieved the point in which the legacy system was near the close of its lifetime and, soon after a arduous software selection method, located Dynamics 365 to be the most in depth alternative for a multi-channel group with the greatest overall flexibility to adapt to the exclusive desires of espresso output.

“…Dynamics 365 provides us the cloud-based mostly architecture we need to assistance the development needs of the business. The mixture of Dynamics 365, Electrical power Platform, and Azure cloud products and services offers Peet’s with a scalable and supportable technologies basis for the long term.”—Allan Smith, Chief Details Officer, Peet’s Coffee.

By the early days of 2020, Peet’s Espresso had begun a electronic transformation course of action by applying Dynamics 365 Finance and Dynamics 365 Offer Chain Management. But what Peet’s Coffee could not have planned for was the extraordinary change in demand that remain-at-home orders would make with the onset of the pandemic. Instantly, Peet’s Espresso noticed income volume from its classic channels, wholesale and espresso outlets, plummet, when immediate-to-buyer (DTC) and grocery channel income surged 2x. Peet’s Espresso radically modified its implementation program for Dynamics 365 to support instant business requires. Ultimately, Peet’s Coffee adopted a new company model (DTC) and pivoted to supply grocery demand from customers though productively finishing the implementation.

“…with the pandemic…it has been a heck of a year. I’m happy with the investments we designed. I’m delighted with the Blue Horseshoe connection. I’m happy Dynamics 365 is dwell at Peet’s. But I wish we had accomplished it previously.”—Eric Lauterbach, President, Peet’s Coffee.

Reverse provide chains and circular economies

Just one way that production organizations are enhancing sustainability is by standing up circular economies. Round economic climate, or circularity, is rooted in reverse source chain administration, which discounts with what occurs after a product’s useful everyday living.

Setting up these round economy flows can be demanding with no an agile and composable supply chain management software. The Microsoft Round Middle plan utilizes Dynamics 365 Provide Chain Management and Microsoft Electrical power System to facilitate the reuse and recycling of servers and hardware within our datacenters, which is part of our dedication to reaching zero-waste and carbon-adverse functions by 2030. To day, the Circular Facilities product has reached 83 per cent reuse and 17 p.c recycling of important pieces even though contributing to the reduction of carbon emissions by 145,000 metric tons CO2 equivalent.

“We ended up on the lookout for a warehouse management technique that would let us to model all the merchandise flows that we required although also connecting to datacenters and other units utilized to take care of our cloud assets. Dynamics 365 experienced all these functionalities to make accurately what we desired.”—Anand Narasimhan, Common Manager of Cloud Source Chain Sustainability, Microsoft.

Remain agile and resilient

In addition to the new integrations for Dynamics 365 Clever Get Administration and the client stories and new capabilities included below, we are also honored that Gartner® has recognized Microsoft as a Chief in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product or service-Centric Enterprises for Microsoft Dynamics 365. To study more, remember to check out out the Gartner Magic Quadrant and visit our Make a Resilient and Sustainable Offer Chain webinar.

Microsoft Dynamics 365 Source Chain options permit businesses to make a digital source chain that connects international groups, suppliers, and logistic associates for conclusion-to-conclusion visibility and frictionless collaboration. Our agile and composable Source Chain remedies unify siloed information resources in true-time to detect alternatives, forecast and get over disruptions, and supply sustainable competitive edge. Arrive at out to find out a lot more or get commenced with a no cost demo of Dynamics 365 Clever Purchase Management.


1- A commissioned research performed by Forrester Consulting on behalf of Microsoft. March 2022.

Gartner does not endorse any vendor, solution or provider depicted in its analysis publications and does not recommend technology people to find only people sellers with the highest scores or other designation. Gartner investigate publications consist of the viewpoints of Gartner’s Investigate & Advisory firm and should really not be construed as statements of point. Gartner disclaims all warranties, expressed or implied, with respect to this study, together with any warranties of merchantability or health for a specific goal.

GARTNER and MAGIC QUADRANT are logos and company marks of Gartner, Inc. and/or its affiliate marketers and are applied herein with authorization. All legal rights reserved.


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Ellen C. McGowan

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